Refund policy

Thank you for shopping at lastrep.ae

If, for any reason, you are not completely satisfied with a purchase, we encourage you to return or exchange the product. 

GENERAL RETURN POLICY

We want you to be completely happy and satisfied with your purchase. If you are not satisfied with your order, you may return the product to us, subject to the conditions outlined below. Eligible items may be replaced, exchanged, or credited to your account.

Return Eligibility

Some items are eligible for return except products that have been used, damaged, or are returned with any of the following:

  • Torn, damaged, or missing tags
  • Missing or damaged original packaging
  • Missing bags or accessories provided with the product
  • Signs of wear and tear
  • Products that have been opened or used

Last Rep accepts returns within 7 days of receiving the order. To be eligible for a return or exchange, the item must be unopened and unused, free from any wear and tear, with all original tags attached, and returned in its original packaging.

Return & Exchange Pickup

If the customer is unavailable or does not respond to the pickup attempt for a return or exchange, the return or exchange request will be automatically cancelled. Once cancelled, the request for that item will not be considered further.

REFUND POLICY
To be eligible for a refund, you must return the product within 7 days of your purchase. If the product is damaged in any way, or you initiate the return after 7 days have passed, you will not be eligible for a refund.

For the product to be eligible for a refund, make sure these conditions are met:
The product wasn’t used or damaged
The product must include original tags (if applicable)
The product must be returned in its original packaging
The product must have the receipt or proof of purchase

EXCHANGE POLICY
Products can be exchanged only once for a different size or color variant, provided such a variant is available. Customers are allowed to trade for items within 7 days. Exchanges exceeding 7 days will not be processed. 

To be eligible for exchanges, make sure that the following conditions are met:
The product wasn’t used or damaged
The product must include original tags (if applicable)
The product must be returned in its original packaging
The product must have the receipt or proof of purchase

You must place an exchange request of product so the item can be inspected and replaced.
Your exchanged product will be processed once items are received and conditions confirmed from the quality department.

You have the right to exchange the item once, provided that all conditions in the Exchange Policy are met.

HOW TO INITIATE A RETURN

You must place a return request of product on whats app to +971525526160 with 7 days of purchase. So, the item can be inspected and replaced.
Your return amount will be initiated to Last Rep wallet or to the original payment method product depending on your request. Reverse transaction will be processed once items are received and conditions confirmed from the quality department.

You have the right to return the item once, provided that all conditions in the Return Policy are met.